SAP C-OCM-2503 Exam Fees, C-OCM-2503 Test Dumps Free
SAP C-OCM-2503 Exam Fees, C-OCM-2503 Test Dumps Free
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SAP C-OCM-2503 Exam Syllabus Topics:
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SAP Certified Associate - Organizational Change Management Sample Questions (Q61-Q66):
NEW QUESTION # 61
What are typical aspects that can keep the change agents motivated to engage in the change network of a cloud project? Note: There are 3 correct answers to this question.
- A. Opportunity to influence the design of the new business processes
- B. Possibility to foster their own visibility within the organization
- C. Occasion to exchange with peers from different units
- D. Chance to look behind the scenes of a business transformation
- E. Prospect of a skill development regarding project management
Answer: B,C,D
Explanation:
Change agents in SAP OCM are key employees who support adoption within their units, and motivation is critical to their effectiveness in a cloud project's change network. Option A is correct because fostering visibility-e.g., being recognized by leadership during a townhall-boosts their professional profile, making their role rewarding. Imagine an agent praised for rallying their team; this public acknowledgment drives engagement. Option B is correct as peer exchange across units (e.g., in network meetings) offers collaboration and learning-e.g., a sales agent sharing tips with a finance agent-building a sense of community and value.
Option E is correct because looking behind the scenes of a transformation (e.g., understanding why cloud standardization was chosen) satisfies curiosity and gives agents a privileged perspective, enhancing their investment in the project.
Option C is incorrect-designing business processes is typically a task for process owners or consultants during fit-to-standard workshops (Explore phase), not change agents, who focus on communication and support, not process creation. Option D is also incorrect; while skill development (e.g., project management) might occur incidentally, it's not a primary motivator or structured outcome for agents, who are selected for influence, not training. SAP OCM emphasizes intrinsic and social motivators like visibility, connection, and insight to sustain agent enthusiasm, aligning with their role as grassroots advocates.
"Motivate change agents with opportunities for visibility, peer exchange, and insight into the transformation to maintain their active engagement in the change network" (SAP Activate Methodology, Change Network Motivation Strategies).
NEW QUESTION # 62
The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the
"supporters" category. Which strategies should you use? Note: There are 2 correct answers to this question.
- A. Ask them to exert pressure on the skeptics in their area of responsibility
- B. Involve them in project activities to facilitate design decisions
- C. Use their positive attitude to influence others in their area of responsibility
- D. Assign them project roles to increase their influence on the success of the project
Answer: C,D
Explanation:
Supporters in SAP OCM stakeholder analysis (e.g., enthusiastic managers) are assets to leverage. Option C is correct because assigning project roles (e.g., change agent) amplifies their influence-e.g., a supportive lead driving adoption in their unit boosts success. Option D is correct as their positive attitude can sway others-e.
g., a supporter sharing benefits in a meeting shifts skeptics' views organically.
Option A is incorrect-pressuring skeptics risks backlash; influence should be subtle, not coercive. Option B is incorrect; design decisions (e.g., process flows) are for experts, not supporters' primary role, which is advocacy. SAP OCM maximizes supporters' enthusiasm strategically.
"Leverage supporters by assigning roles to enhance their impact and using their positivity to influence others effectively" (SAP Activate, Stakeholder Management Strategies).
NEW QUESTION # 63
The stakeholder analysis in a cloud project reveals that two important business leaders belong to the
"opponents" category. What are your favorite strategies? Note: There are 2 correct answers to this question.
- A. Working on changing their attitude towards the project
- B. Preventing opponents from forming an alliance against the project
- C. Trying to reduce their influence on the project success
- D. Ignoring the opponents and focusing on the skeptics
Answer: A,B
Explanation:
Dealing with opponents (stakeholders actively against the project) in SAP OCM requires proactive engagement. Option B is correct because preventing opponents from forming an alliance limits their collective impact, a strategy that involves monitoring interactions and addressing concerns individually to avoid a united front. Option C is correct as working to change their attitude-through tailored communication, involvement, or addressing specific objections-can convert opponents into supporters or neutrals, leveraging their influence positively.
Option A is incorrect; reducing influence (e.g., sidelining them) risks escalating resistance and alienating key leaders, which could harm project success. Option D is incorrect-ignoring opponents is risky, as their high influence (noted as "important business leaders") could derail progress; skeptics are less critical than active opponents. SAP OCM advocates managing resistance constructively rather than avoiding it.
"Strategies for opponents include preventing alliances and changing attitudes through engagement, ensuring their influence supports rather than hinders the project" (SAP Activate, Stakeholder Management Guidelines).
NEW QUESTION # 64
What are typical agenda topics for a change network kick-off meeting? Note: There are 2 correct answers to this question.
- A. Input of the project manager on experiences with change networks in previous projects
- B. Input of the subproject managers on challenges and hurdles in their respective area of responsibility
- C. Input of the change manager on the change network approach and the change agent role
- D. Input of the project sponsor on the importance of the project for the company
Answer: C,D
Explanation:
A change network kick-off meeting in SAP OCM launches the change agent network. Option C is correct because the change manager outlines the approach and agent roles, setting expectations. Option D is correct as the sponsor's input underscores the project's strategic value, motivating agents. Option A is incorrect- subproject managers focus on technical areas, not the change network. Option B is also incorrect; past experiences may inform planning but aren't a typical agenda item for agents. The focus is on role clarity and project significance.
"The change network kick-off includes the change manager defining roles and the sponsor reinforcing project importance to align and motivate agents" (SAP Activate, Change Network Setup).
NEW QUESTION # 65
What does change enablement mean in the context of SAP cloud implementations?
- A. It refers to all deliverables that support the project team to deliver change management during the cloud implementation
- B. It refers to all activities that upskill the impacted business leaders to handle organizational change management in their areas of responsibility
- C. It refers to all activities that help people to learn and adopt new SAP systems and processes in their working life
- D. It refers to all tasks that support the project leadership team to learn how to deal with resistance during the cloud project
Answer: C
Explanation:
Change enablement in SAP cloud implementations focuses on user adoption. Option B is correct because it encompasses all activities-training, workshops, support-that help people (end-users, key users) learn and adopt new SAP systems (e.g., S/4HANA Cloud) and processes (e.g., best practices) in their daily work. This broad definition aligns with SAP OCM's goal of ensuring sustained use post-go-live, addressing both technical skills and behavioral change. For example, enablement might include e-learning on system navigation or process simulations to ease the transition.
Option A is incorrect-supporting leadership to handle resistance is a subset of change leadership, not enablement, which targets users. Option C is incorrect; deliverables (e.g., plans, reports) support OCM broadly, not just enablement, which is action-oriented. Option D is incorrect-upskilling leaders is leadership development, not user-focused enablement. SAP OCM defines enablement as user-centric preparation.
"Change enablement refers to activities that enable people to learn and adopt new SAP systems and processes, ensuring effective integration into their work" (SAP OCM Framework, Enablement Definition).
NEW QUESTION # 66
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